
The Lunalight Standard
Helpful information about delivery, returns and shopping with Lunalight.
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We want your home to be perfect. Here are the answers to our customers most frequently asked questions so you can order with confidence.
Frequently Asked Questions
1. Will this fit my ceiling/room height?
1. Will this fit my ceiling/room height?
Absolutely. Most of our fixtures include adjustable suspension cables or downrods, allowing you to customize the drop to your exact ceiling height. Check the "Technical information" tab for the minimum and maximum lengths.
2. How difficult is the installation process?
2. How difficult is the installation process?
It's very simple. Each product comes with a complete installation guide and all the necessary screws. Although most of our customers install it without difficulty, we always recommend using a qualified electrician for safety reasons.
3. How long does delivery take?
3. How long does delivery take?
Estimated delivery time is 3 to 7 business days.
4. Do you offer free shipping?
4. Do you offer free shipping?
Yes, we offer free delivery on all orders.
5. Can I track my order?
5. Can I track my order?
Yes. Once your order has been shipped, tracking information will be provided by email where available. You can also visit our Track Your Order page at any time.
6. What is your return policy?
6. What is your return policy?
We want you to be 100% happy. If it’s not the perfect fit, you can return it within 30 days of delivery in its original packaging
7. Is the finish durable and easy to maintain?
7. Is the finish durable and easy to maintain?
Definitely. Our premium finishes are designed to resist tarnish and dust buildup. A simple wipe-down with a soft, dry microfiber cloth is all you need to keep it looking brand new for years.
8. Do you offer a warranty on your products?
8. Do you offer a warranty on your products?
We stand behind our quality. Every purchase is backed by a 2-year manufacturer’s warranty, giving you complete peace of mind with your investment.
Suspended Lighting Installation Guide
Always disconnect the electricity at the main breaker before beginning installation.
Ensure the ceiling electrical point and wiring area are ready before fitting the fixture.
Lift the fixture carefully into place and guide the wiring and suspension elements into position before final fixing.
Secure the fixture neatly and check the final hanging position so it sits straight and level.