Refund policy

Return & Refund Policy

This Return and Refund Policy explains how returns, replacements and refunds are handled for orders placed on lunalight.uk

Business details
Lunalight
60 Rue François 1er, 75008 Paris, France
Mail: info@lunalight.uk
Phone: +44 7488 845565
SIRET: 99208176000017
NAF/APE code: 4791A — Distance selling via general catalogue RCS: Paris 992 081 760
Legal form: Micro-enterprise

1. Returns

At Lunalight, we accept returns within 14 days of delivery.

To be eligible for a return:

  • the item must be unused and returned in its original packaging
  • the item must be complete and returned with any accessories supplied
  • the item must not be damaged due to misuse, improper handling, or incorrect installation
  • proof of purchase or the order number must be provided

Please do not send items back without contacting us first.

2. Return shipping costs

Return shipping costs are the responsibility of the customer. We recommend using a tracked service, as we cannot be held responsible for items lost or damaged in transit on their way back to us.

3. Faulty, damaged or incorrect items

If your item arrives damaged, defective, or incorrect, please contact us as soon as possible at info@lunalight.uk and include:

  • your order number
  • a description of the issue
  • clear photos showing the problem and the packaging, where possible

Where the product is confirmed to be faulty, damaged in transit, or not as described, we will offer a replacement or full refund in accordance with your statutory rights. In such cases, return shipping costs will be covered by Lunalight.

4. How to request a return

To request a return, please email info@lunalight.uk with your order number and the reason for your request.

Once your request is approved, items must be returned to the following address:

Lunalight
20 Wenlock Road, London, N1 7GU
This address is used for returns only.

Please ensure the package is properly packed to avoid damage during transport.

5. Refunds

Once your returned item has been received and inspected, we will notify you of the outcome.

If approved, your refund will be issued to the original payment method. Refunds are processed within 14 days of receiving the returned item, or within 14 days of receiving evidence that the item has been returned, where applicable.

If the returned item shows signs of use beyond what is necessary to inspect it as you would in a shop, we may make a deduction to reflect any loss in value.

If applicable, the refund will include the cost of the standard delivery option originally paid. Additional delivery charges for premium or expedited shipping are not refundable.

6. Non-returnable items

We may refuse returns or offer only a partial refund in cases where:

  • the item has been used, installed, or altered beyond normal inspection
  • the item is missing parts or accessories not due to our error
  • the item has been damaged after delivery due to misuse or improper handling
  • the product is made to order, personalised, or otherwise exempt from cancellation rights

This does not affect your rights if the item is faulty or not as described.

Bespoke & made-to-order items: As many of our pieces are handcrafted and made to order, personalised or bespoke items are excluded from our standard returns policy and cannot be returned for a refund or exchange based on personal preference. This does not affect your rights if an item arrives faulty, damaged, or not as described.

7. Important note on installation

For safety reasons, we recommend that lighting products are installed by a qualified professional where appropriate. Damage caused by incorrect installation, improper voltage use, or unauthorised modification may affect eligibility for a refund or replacement, except where your statutory rights apply.

8. Your statutory rights

Nothing in this policy affects your statutory rights under applicable consumer law.