Privacy policy
Privacy Policy
This Privacy Policy explains how Lunalight collects, uses and protects your personal information when you visit our website, place an order, contact us, or otherwise interact with us.
Business details
Lunalight
60 Rue François 1er, 75008 Paris, France
Mail: info@lunalight.uk
Phone: +44 7488 845565
SIRET: 99208176000017
NAF/APE code: 4791A — Distance selling via general catalogue RCS: Paris 992 081 760
Legal form: Micro-enterprise
1. Personal information we collect
When you visit our website, place an order, contact us, sign up to receive marketing emails, or use our services, we may collect the following personal information:
- your name
- billing and shipping address
- email address
- phone number
- payment and transaction details
- order history
- communications you send to us
- technical information such as your IP address, browser type, device information, and browsing behaviour on our website
We may also collect information through cookies and similar technologies.
2. How we use your personal information
We use your personal information to:
- process and fulfil your orders
- arrange delivery and provide customer support
- process payments and prevent fraudulent transactions
- communicate with you about your order or enquiry
- manage returns, refunds and complaints
- improve our website, products and services
- comply with legal and regulatory obligations
- send marketing communications where you have agreed to receive them, or where we are otherwise permitted to do so by law
3. Marketing communications
If you choose to receive marketing emails from us, we may send you updates about new products, offers and store news.
You can unsubscribe from marketing emails at any time by clicking the unsubscribe link in our emails or by contacting us at info@lunalight.uk
We do not send marketing emails or text messages where consent is required unless we have the appropriate permission or another lawful basis permitted by law.
4. Lawful bases for processing
Depending on the circumstances, we process your personal information because:
- it is necessary to perform our contract with you, such as fulfilling your order
- it is necessary for our legitimate interests, such as improving our services, preventing fraud, and operating our business
- it is necessary to comply with legal obligations
- you have given your consent, for example for certain marketing or cookie preferences
5. Sharing your personal information
We only share your personal information where necessary. This may include sharing with:
- Shopify, which provides our ecommerce platform
- payment providers and payment processors
- delivery and logistics partners
- IT, website, analytics and security providers
- professional advisers, where necessary
- legal or regulatory authorities, where required by law
Shopify hosts our online store and processes customer data on our behalf so that we can operate our business and provide our services.
6. International transfers
Some of the service providers we use may process personal information outside your country. Where personal information is transferred internationally, we take reasonable steps to ensure that appropriate safeguards are in place in accordance with applicable data protection law.
7. Data retention
We keep personal information only for as long as necessary for the purposes described in this Privacy Policy, including to fulfil orders, provide customer support, comply with legal, tax, accounting and regulatory obligations, resolve disputes, and enforce our agreements.
When we no longer need your information, we will securely delete it or anonymise it where appropriate.
8. Cookies and similar technologies
Our website uses cookies and similar technologies to help the site function properly, remember your preferences, improve performance, understand how visitors use the site, and support marketing activities where permitted.
Some cookies are essential for the website to operate. Others, such as analytics or advertising cookies, may only be used where you have given consent, where required by law.
You can manage your cookie preferences through our cookie banner or your browser settings.
9. Payment information
Payments on our store are processed through secure third-party payment providers. We do not store your full payment card details on our own systems.
Payment providers process payment information in accordance with their own privacy and security practices and applicable legal requirements.
10. Your rights
Depending on the laws that apply to you, you may have the right to:
- request access to the personal information we hold about you
- request correction of inaccurate or incomplete information
- request deletion of your personal information
- request restriction of processing
- object to certain types of processing
- request transfer of your personal information where applicable
- withdraw consent where processing is based on consent
To exercise any of these rights, please contact us at info@lunalight.uk
We may need to verify your identity before responding to your request.
11. Complaints
If you have concerns about how we handle your personal information, please contact us first at info@lunalight.uk and we will do our best to resolve the issue.
If you are not satisfied with our response, you may have the right to lodge a complaint with the relevant data protection authority in your country of residence. In France, this is the Commission Nationale de l'Informatique et des Libertés (CNIL) — www.cnil.fr. In the United Kingdom, this is the Information Commissioner's Office (ICO) — www.ico.org.uk.
12. Security
We take reasonable technical and organisational measures to protect your personal information against unauthorised access, loss, misuse, disclosure or alteration.
However, no method of transmission over the internet or method of electronic storage is completely secure, and we cannot guarantee absolute security.
13. Third-party links
Our website may contain links to third-party websites or services. If you follow a link to another website, their privacy practices will apply instead of ours. We recommend reviewing their privacy policies before providing any personal information.
14. Children
Our website is not intended for children, and we do not knowingly collect personal information from children.
15. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our practices, services or legal obligations. Any updates will be posted on this page with immediate effect unless otherwise stated.
16. Contact us
If you have any questions about this Privacy Policy or about how we process your personal information, please contact us at:
Lunalight
60 Rue François 1er, 75008 Paris, France
Mail: info@lunalight.uk
Phone: +44 7488 845565
SIRET: 99208176000017
NAF/APE code: 4791A — Distance selling via general catalogue RCS: Paris 992 081 760
Legal form: Micro-enterprise