Shipping policy

Shipping Policy

At Lunalight, we aim to make delivery simple, clear and reliable.

Business details

Lunalight

60 Rue François 1er, 75008 Paris, France

Mail: info@lunalight.uk

Phone: +44 7488 845565

SIRET: 99208176000017

NAF/APE code: 4791A — Distance selling via general catalogue RCS: Paris 992 081 760

Legal form: Micro-enterprise

1. Order processing

Orders are processed within 1 to 2 business days. Once dispatched, estimated transit time is 2 to 5 business days. Total estimated delivery time is 3 to 7 business days.

Once your order has been shipped, you will receive a shipping confirmation email with tracking information, where available.

If you have not received your tracking details within 72 hours of receiving your dispatch confirmation, please contact us at info@lunalight.uk

2. Delivery areas

We currently deliver to the United Kingdom.

If delivery to additional countries becomes available, this information will be updated on our website.

3. Delivery times

Orders are processed within 1 to 2 business days. Once dispatched, estimated transit time is 2 to 5 business days. Total estimated delivery time is 3 to 7 business days.

Delivery times are estimates only and may vary slightly during busy periods, public holidays, or due to circumstances beyond our control.

4. Shipping costs

We offer free shipping on all orders.

There are no additional standard shipping charges at checkout unless otherwise clearly stated on the product page or during checkout.

5. Tracking

Where tracking is available, a tracking number will be sent by email once your order has been dispatched so that you can follow your shipment.

6. Carriers

The delivery carrier may vary depending on the destination, parcel size, product availability, and operational requirements.

7. Delivery issues

If your order is delayed, lost, arrives damaged, or if you experience any delivery issue, please contact us at info@lunalight.uk as soon as possible so we can assist you.

If your item arrives damaged or incorrect, please also refer to our Return & Refund Policy.

8. Incorrect shipping details

Please make sure your shipping address is complete and accurate when placing your order. We are not responsible for delays or failed deliveries caused by incorrect or incomplete address details provided at checkout.

9. Contact

If you have any questions about shipping, please contact us: