Frequently Asked Questions
1. What kind of lighting do you offer?
We sell pendant lights, ceiling lights and chandeliers for living rooms, bedrooms, dining rooms, hallways and kitchens.
2. Where do you deliver?
We currently deliver to the United Kingdom.
3. How long does delivery take?
Estimated delivery time is 3 to 7 business days.
4. Do you offer free shipping?
Yes, we offer free delivery on all orders.
5. Can I track my order?
Yes. Once your order has been shipped, tracking information will be provided by email where available. You can also visit our Track Your Order page at any time.
6. What is your return policy?
We accept returns within 30 days of delivery.
7. Are returns free?
Yes, we offer free return shipping.
8. How do I request a return?
Please contact us at info@lunalight.uk with your order number and the reason for your request. We will provide the next steps.
9. How long do refunds take?
Once your returned item has been received and approved, refunds are processed within 14 days and issued to the original payment method.
10. What should I do if my item arrives damaged or incorrect?
Please contact us as soon as possible at info@lunalight.uk with your order number and clear photos of the item and packaging. We will review the issue and offer an appropriate solution.
11. Are bulbs included?
This depends on the product. Please check the product description carefully, as each item page specifies whether bulbs are included or not.
12. Can the light colour be changed?
Some models offer adjustable colour temperature or dimmable settings, while others do not. Please refer to the product page for the exact specifications.
13. Are your lights suitable for different rooms?
Yes. Our collection includes lighting suitable for living rooms, dining rooms, bedrooms, kitchens, hallways, entrances and other indoor spaces depending on the model.
14. Do your lights require professional installation?
For safety, we recommend installation by a qualified professional where appropriate, especially for ceiling-mounted and hardwired lighting products.
15. What payment methods do you accept?
We accept major card payments, including Visa, MasterCard, American Express, Maestro.
16. Is checkout secure?
Yes. Our store uses SSL encryption to protect your payment and personal information during checkout.
17. Can I cancel or change my order?
If your order has not yet been dispatched, we may be able to help. Please contact us as soon as possible at info@lunalight.uk.
18. How can I contact customer support?
You can reach us at:
Email: info@lunalight.uk
Phone: +44 7488 845565